Shipping and Return Policy
You can place an order online using credit card (VISA, MasterCard, PAYPAL). GroceryThai.com uses Advanced Encryption Standard (AES-256) to secure its website.
Phone Order : Please call us at (818) 469 9407.
Once you completed an order online, should you received a confirmation email from us. If you do not received any confirmation email, please contact us.
Most orders will be processed within 24- 48 business hours. If you would like your order to arrive on a specific date, please indicate in the comment box when you check out, and please allow appropriate time for us to process your order.
After order has been shipped, you will received an email states delivered status
with tracking number (There is no tracking number for USPS: First Class Mail Service, APO Address and some international shipments).
Credit Card : VISA, MASTERCARD, Paypal. For Paypal customer, your order will be process after we receive your payment or your e-check has been cleared.
Money Order / Cashier Check: These options are not available online, please state your items, quantities and post code thru contact us page, we will email you an invoice. The order will be process after the payment has been cleared.
Fresh Produce Policy For fresh items, like produce and dessert, please select Priority Mail (For USPS) or 2nd Day Air (For FEDEX) only. Customers who live in California, Nevada, Arizona can select Ground shipping service. We will not guarantee the freshness of those items if you failed to do so and will not accept the returned merchandise. We will ship on Monday only. By doing this, we can ship your produce or dessert while it is fresh. If one of these days is a holiday, we will ship on the next business day. However, if your order is delayed. You will be notified by e-mail.
How do we ship
We ship our product thru shipping carriers; FedEx and USPS (US Post Office). If you live in Los Angeles, CA you can contact us at contact us page for schedule pickup. Occasionally, we deliver the package within the local North Hollywood, Los Angeles if you order the bulk amount.
We reserved the right to ship merchandise thru any shipping carriers.
Our shipping cost is a real time quote from our shipping carriers such as FEDEX and, USPS; depends upon delivery options, weight, distance, dimension of the package. All shipments (except USPS:First Class Mail, APO, and some international shipments) come with tracking number will be emailed to you.
Food items with liquid or water usually carry heavy weight, please do not panic when you add one item in shopping cart and see high shipping cost compare to price of product. We ship the package from Los Angeles, CA zip code 91605. Fed Ex, USPS start their shipping fee for 1 lb.(0.1 to 1 lb.) at $4-7 depends on location, but linearly decrease for more weight. For example, a bottle of Sweet chili sauce, 32 oz has shipping weight of 4 lbs. Therefore, shipping cost for ground service can be up to $14 to New York city.
To save shipping costs: If you order a heavy weight merchandise such as a household item, beverages or sauces along with fresh produce or dessert, please
separate your order. Ship your heavy weight items by FedEx Ground for lower shipping cost. In the other order, ship the fresh produce or dessert as stated below.
For fresh items, like produce and dessert, please select Priority Mail (For USPS) or 2nd Day Air (For FEDEX) only. Customers who live in California, Nevada, Arizona can select Ground shipping service. We will not guarantee the freshness of those items if you failed to do so and will not accept the returned merchandise. We will ship on <B>Monday only</B>. By doing this, we can ship your produce or dessert while it is fresh. If one of these days is a holiday, we will ship on the next business day. However, if your order is delayed. You will be notified by e-mail.
Where do we ship
In the United States : All the addresses within The United States and territories that US Post office or FedEx(if applicable) can deliver.
P.O.Box Addresses : We ship via USPS only. FedEx does not deliver to Post Office Box addresses in the US. If you would like to select Fedex, please provide your physical address in order to process the shipment.
APO/FPO Addresses : We ship via USPS, please show the grade, full name with a middle name or initial and PSC number, unit number or ship name. Replace the city name with �APO� or �FPO� and the state with �AA� for Armed Forces Americas, �AC� for Armed Forces Canada, �AE� for Armed Forces Europe, �AF� for Armed Forces Africa, �AP� for Armed Forces Pacific, �AM� for Armed Forces Middle East and use a special ZIP Code.
International addresses : We ship via USPS or FedEx.
Return & Exchange Policy
At Grocerythai.com, we are committed to serving you with the best. If you are not satisfied with any merchandise, you may exchange or return it within 20 days. Sorry, fresh produce and dessert are not returnable.
For exchange, we will send you new merchandise once we receive the item. Charges for reshipping may occur.
For return, you will receive a credit which can be applied toward the next purchase. Please note all return merchandises will be charge 25% restocking fee. Merchandise with free shipping or shipping fees included will be deducted for the amount of shipping charge.
Please note that all exchange and return merchandise must be packed in the original package. Contact us via email before exchange or return of any merchandise for confirmation and procedure. Please state your order number, date, and item which you want to return or exchange via contact us page. We will reimburse shipping costs only if the shipping was caused by our mistake.
We reserved the right to cancel any orders.